Last updated: 8th April 2024

Who Are We?
 

‘We’, ‘us’ and ‘our’ refer to Mortgageset, holder of Australian Credit License (ACL) 393551. Mortgageset ABN: 98 221 469 606 is dedicated to providing you with the highest standard of financial solutions. Our commitment to integrity and compliance is reflected in every aspect of our business.
 

Our Commitment to Protect Your Privacy
 

We understand the importance of protecting your personal information. This document outlines our commitment to safeguard your personal information and details what we do with the information we collect about you.

We are committed to abiding by the Australian Privacy Principles as set out in the Privacy Act 1988, and any other relevant law, ensuring that your personal information is protected and respected.
 

Personal Information
 

Personal information is any information that can be used to identify you. We may collect personal information including, but not limited to, your name, date of birth, address, contact details, occupation, financial details, credit history, and any other information necessary to process your enquiries and provide you with our services.
 

Why We Collect Your Personal Information
 

We collect personal information primarily to offer and provide you with our tailored financial services. This includes assessing your eligibility for finance, managing your finance, direct marketing, and for maintaining a business relationship with you.
 

How We Collect Your Personal Information
 

We collect personal information directly from you where reasonable and practical. This may be done through our contact forms, applications, phone conversations, emails, or in-person interactions. Additionally, we may collect information from third parties such as credit reporting agencies and other financial institutions where necessary and with your consent.
 

Disclosure of Your Personal Information
 

We may disclose personal information to entities and third parties necessary to facilitate our services to you, such as credit reporting bodies, lenders, insurers, and service providers. Disclosure will always be made with a commitment to your privacy, or with your consent, or as required by law.
 

Security of Your Personal Information
 

We are committed to ensuring the security of your personal information, employing a range of physical and electronic measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
 

Access to and Correction of Personal Information
 

You have the right to access the personal information we hold about you and to request correction of any inaccuracies. We will respond to such requests in a timely and efficient manner, in accordance with legal requirements.
 

Overseas Disclosure
 

We may store your personal information in cloud storage or with IT service providers located outside Australia. Where this is the case, we will take reasonable steps to ensure that any overseas recipient will handle that personal information in a way that is consistent with Australian Privacy Principles.
 

Direct Marketing
 

We may use your personal information to inform you of new services and marketing materials that we believe may be of interest to you. You have the option to opt-out of receiving direct marketing communications at any time.
 

Complaints and Enquiries
 

If you have any complaints or enquiries about how we handle your personal information, please contact us. We will respond promptly and attempt to resolve any concerns.
 

Changes to Our Privacy Policy
 

We may change this privacy policy from time to time. We will publish updated versions of our privacy policy on our website.

Please contact us if you require any further information on the way we manage your personal information or wish to discuss any aspect of our privacy policy.